System Support (Support Offerings)

System Support offerings are completely customizable to meet your needs. Select your program requirements from a range of services that include a variety of support levels, including Comprehensive, Cooperative, Self and Core Support to Full System Service, Board Exchange and Board Repair. Work with our Service & Support team to support your exact requirements.
contactsupport@credence.com

Customer Support Center

World class service with strong commitment to customer satisfaction

The Credence Customer Support Center is the point of contact for parts quotes, orders, exchanges, repairs and returns, spare stocking, software and technical manuals. Customer Support management processes customer part needs globally, linking the Credence Customer Support Center with Credence Logistics. Providing world class service with a strong commitment to customer satisfaction, the Customer Support Center assists customers in all phases of parts requests, from supplying quotes to tracking shipments. Our customers value the effective and reliable support that the Customer Support Center provides.

For more information, contact us.

United States

Email: call_center@credence.com
Phone: +1-800-328-7045 or +1-503-466-7678

Europe

Phone: +1-49-89-630-208-45

Asia

Phone: +1-65-674-60157

Call Flow

Upon reaching the Support Center, a Support Specialist will convert your request into a call log. We open a call log whenever the Support Center interacts with a customer to facilitate the monitoring and documentation of responses to customer issues. A Support Engineer will respond with the number of the call log. Use this call log number in all correspondence concerning the reported problem.